Murphy Beds Direct - Did not deliver what was ordered and will not refund my $2000
I paid $2000 by check (because they offered me a discount) in Jan 2015.I began calling in April for an estimated ship date.
When I got no reply I opened a BBB complaint which was closed due to no response from the business. On May 11 I was finally told it would ship the following week. On June 2 I was given a ship date of June 26. On June 29 I was told it was shipping 6/30 and provided a false tracking no.
It did finally ship 7/7 and showed up extremely damaged. At least 30% of the box was missing/mangled. I took photos, refused the shipment, and contacted Don Schultz (the unethical owner). No reply.
When I finally reached him on 7/27 he said he would file a complaint with the shipping company on my behalf and would send me a check. I still have no check. When I called the shipping company on 8/17 they have no record of a claim (more lies from Don). I initiated a claim but they will not pay without cooperation from Don, which they aren't getting.
This man is a thief and is conducting internet fraud.
I now have a complaint opened with the FTC, AZ Attorney General/Consumer Fraud, and FL Division of Consumer Services.I want my $2000 back!!!!!
More Review Details
|Style and Design|
|Product or Service Quality|
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Customer service
- Reason of review:
- Damaged or defective
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Murphy Bed
- Review category
- Furniture and Decor
You May Also Like
- "Don't believe the hype!!! I bought two of these believing they would help my migraine as hyped in the infomercials. I Washed it ONCE and it turned into a..."
- "KraftMaid APC "All Plywood Construction" is a true misnomer. The backs of the cabinets are made from a combination of strips of plywood (for wall attachment) and a sheet of..."
- "Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are..."
- "At the end of the past year I contracted with Sears Home Improvement to get a kitchen remodel. They were late to start and even later to finish. ..."
- "3 days after installing the heater the element failed. It had a internal short right where the tubing was bent from the manufacturer. The heater shorted and almost burned..."
- "Bought the black princess shoes as I have worn them for decades. My last pair, which was the old style all leather lasted over 10 years! Well, the replacement princess..."
- "Had purchaised a MKon 2.10.15 which the very next day wasnt working ! I went to ETHOS for replacement bcz i cant accept it which has stopped working the very next..."
- "why is it that when i upgrade defences a few days later i have to upgrade again on same defence once i have maxed it for its town hall level..."
- " I stayed at the red roof Inn in Mohave California I thought I was in the ghetto in south-central LA very disturbed by the clientele that was there everyone..."